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FAQ

Frequently asked questions

Most frequent questions and answers

Allergen and Dietary Information

Yes, all of our products are Certified Gluten Free.  

Yes, all of our products are Certified Grain Free. 

While our products are currently not Certified Organic, we prioritize getting the highest quality ingredients at all times. All of our products are Certified NON-GMO. 

Yes, all of our products are Certified NON-GMO. 

No, all of our products are Tree Nut Free and baked in a Nut Free Facility. 

No, all of our products are Peanut Free and baked in a Nut Free Facility.

Yes, all of our products are Vegan.

Yes, all of our products are Dairy Free.

Yes, all of our products are Sesame Free.

Yes, all of our products are Soy Free. 

Yes, all of our products are Certified Kosher. 

Yes, all of our products are Paleo.

*** Lisa to advise on answer here 

Yes, all of our products are MSG Free. 

Ingredient Information

Cassava is a root vegetable related to the sweet potato and Cassava Flour comes from Ground Cassava root. 

Cassava Flour is grain free, gluten free, dairy free, nut free, vegan and paleo. It’s fine and powdery with an earthy flavor and can be used as a one to one replacement with regular flour.

Cassava Flour is also drought resistant, meaning it needs very little water, making it a sustainable ingredient!

Yes, our Palm Oil is RSPO Sustainable Palm Oil. We pride ourselves on taking sustainability seriously.

All of our ingredients are carefully chosen with our Mama Bear Hats on. We prioritize the best quality ingredients for our allergen friendly community and never compromise for anything less. 

Storage Instructions

We recommend storing your pretzels in a tightly closed container in a cool and dry place. 

The shelf life of your pretzels will be printed on the bag in the top right corner. Our pretzels shelf life is usually 9 Months + 

Order Questions

We ship your order out the day of or day after you place it (M-F), if your order is placed on a weekend we will ship it on Monday. 

All orders are shipped out with UPS Priority Mail and this usually takes 1-3 days. 

All orders are shipped from our office in Morristown, New Jersey and we will email you with your tracking number as soon as your label is printed.

We pack your order in custom size boxes that keep your order tightly snugged to ensure that the pretzels will not break during transit.

We are sorry to hear that you are dissatisfied with your order. Of course you are welcome to a full refund or return. Please contact us at itsanograiner@savorstreet.com or via our contact page and we will be in touch within 24-48 hours.

We are sorry to hear that your order never arrived. Please contact us at itsanograiner@savorstreet.com or via our contact page and we will be in touch within 24-48 hours.

Not a problem! Please contact us as soon as you realize at itsanograiner@savorstreet.com or via our contact page and we will be able to make any amendments to your order.

Unfortunately, we do not ship Internationally at the moment. We hope to be able to soon and we are working on it! Please sign up for our newsletter to be informed on updates in shipping and when we launch outside of the US.

Unfortunately, we do not ship to Canada at the moment. We hope to be able to soon and we are working on it! Please sign up for our newsletter to be informed on updates in shipping and when we launch outside of the US.

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